Questions for readers:
- How have you tried to integrate diversity into your TM practices?
- As you tried different strategies, what surprises and unintended consequences did you face?
- How did you resolve these?
One of the fascinating challenges/opportunities facing all organizations in Canada is the need to consider how to embrace diversity into our operating models. In my mind this about how to mutually take advantage and profit from being in Canada and being in the workplace.
Our customers are diverse and we strive (or by default) to mirror in suitable ways this fact. When we are successful, we achieve positive outcomes. When we do it poorly (or some aspects poorly), even inadvertently we fail to meet our hopes and we have to deal with surprises and unintended consequences.
This is the effect of uncertainty in our lives. We just don’t know before hand what all that can happen by our actions. But we can learn from these mis-steps, and we can subsequently succeed using our learning.
I am fascinated by what readers have done and more importantly how you successfully dealt with the surprises that ensued.